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A PSO-based intelligent service dispatching mechanism for customer expectation management · Study

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ArticleA PSO-based intelligent service dispatching mechanism for customer expectation management

Yen‐Hao Hsieh2011

Article2011

A PSO-based intelligent service dispatching mechanism for customer expectation management

Yen‐Hao Hsieh · Soe-Tsyr Daphne Yuan · Ruei-Lin Kuo

19 citations·0/0 files stored·Expert Systems with Applications

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Customer Service Quality and Loyalty Service and Product Innovation AI in Service Interactions

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References

2003Evolving to a New Dominant Logic for Marketing 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions 1993The Nature and Determinants of Customer Expectations of Service 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 2010Basel Committee On Banking Supervision 1991Understanding Customer Expectations of Service 1997Customer voluntary performance: Customers as partners in service delivery 2007Understanding customer experience.

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2013Expectation-based coopetition approach to service experience designarticle · 10 shared references 2015Customer participation in services: a framework for process designarticle · 6 shared references 2012What is Quality? An Integrative Framework of Processes and Statesarticle · 5 shared references 2013The Influence of Customer Experience Quality on Customers' Behavioral Intentionsarticle · 5 shared references 2010Design dimensions of experience rooms for service test drivesarticle · 5 shared references 2010Toward an understanding of consumer perspectives on experiencesarticle · 5 shared references

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Year2011

Typearticle

Published2011-04-14

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations19

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.eswa.2011.03.007

openalex_workW1979150282

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