Job Satisfaction Issues: The Focus Group Approach

Abstract

This qualitative study investigated job satisfaction in an Australian occupational therapy department using the focus group method. Herzberg's model (Herzberg, 1974) of motivator and hygiene factors provided the context for group discussion. Discussion group transcripts were analysed using methods described by Krueger (1988) and supported by Miles and Huberman (1990). Overall, job satisfaction was found to be positive, although working conditions posed some challenges. The study highlights the importance of identifying areas of both satisfaction and dissatisfaction in the workplace. It is recommended that staff satisfaction be regularly reviewed.

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