A comparison of the Accessibility and Attitudinal Barriers Model: Travel providers and travelers with physical disabilities

Abstract

Quality of life is a major issue for people with physical disabilities. Though life has improved over the last decade, major gaps in satisfaction with life still exist between individuals with and without physical disabilities. Tourism is one segment of society that has the potential for improving the quality of life for individuals with physical disabilities. By improving travel opportunities for individuals with physical disabilities, the individuals may experience more life satisfaction and, ultimately, a better quality of life. The Accessibility and Attitudinal Barriers Model (AABM), originally developed by Takeda & Card (2002, Journal of Travel & Tourism Marketing, 12(1), 47–61), illustrated four travel sectors (transportation, accommodation, eating and drinking establishments, and attractions), and to what extent travel providers encountered accessibility and attitudinal barriers when providing package tours for individuals with physical disabilities who used mobility devices. The purpose of this study was visually to compare barriers encountered by providers with barriers encountered by travelers who used mobility devices. Results were illustrated using the AABM.

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