Cybertherapy or psychobabble? A mixed methods study of online emotional support

Kay Inckle

67 citations0/0 files storedBritish Journal of Guidance and Counselling

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Digital Mental Health Interventions Telemedicine and Telehealth Implementation Counseling Practices and Supervision

Abstract

The provision of online counselling and emotional support is a subject of intense debate among service providers. The subject is explored here by triangulating data from a statistical analysis of data from a children's helpline, interviews with practitioners and a focus group. Despite practitioners' concerns relating to misinterpretation, misrepresentation and the lack of non-verbal cues, online conversations are shown to span a greater variety of topics and focus on more sensitive issues than verbal sessions. Online services have potential for reaching clients in accessible and meaningful ways. However, practitioners need to consider online-specific issues, undertake specialised training and become comfortable with these new communication formats.

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References

2003Qualitative research practice: a guide for social science students and researchers 1997Interpreting Qualitative Data Methods for Analysing Talk, Text and Interaction 2010SAGE Handbook of Mixed Methods in Social & Behavioral Research 2007Foundations of Qualitative Research: Interpretive and Critical Approaches 2006Internet-based cognitive behaviour therapy for symptoms of depression and anxiety: a meta-analysis 2005A Companion to qualitative research 2025Researching Society and Culture 2008A Comprehensive Review and a Meta-Analysis of the Effectiveness of Internet-Based Psychotherapeutic Interventions

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2015What Young People Want: A Qualitative Study of Adolescents’ Priorities for Engagement Across Psychological Services 2016Who Are the Young People Choosing Web-based Mental Health Support? Findings From the Implementation of Australia's National Web-based Youth Mental Health Service, eheadspace 2019Exploring Young People’s Perceptions of the Effectiveness of Text-Based Online Counseling: Mixed Methods Pilot Study 2017Using text-based synchronous chat to offer therapeutic support to students: A systematic review of the research literature

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