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ArticlePerformance measurement: a review of airports

Ian Humphreys2002

Article2002

Performance measurement: a review of airports

Ian Humphreys · Graham A.J. Francis

117 citations·0/0 files stored·International Journal of Transport Management

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Aviation Industry Analysis and Trends Accounting and Organizational Management Air Traffic Management and Optimization

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.1991The performance measurement manifesto.1991Performance measurement in service businesses 2005The Airport Business 1993Outcome‐related Performance Indicators and Organizational Control in the Public Sector1 2005Airline Business in the 21st Century 2002The airline business in the 21st century

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2007Impact of undesirable outputs on the productivity of US airports 2015Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique 2014Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily 2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method 2006A Benchmarking Analysis of Spanish Commercial Airports. A Comparison Between SMOP and DEA Ranking Methods 2004

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Year2002

Typearticle

Published2002-10-01

VenueInternational Journal of Transport Management

ISSN-L1471-4051

Languageen

Citations117

Files0 public / 0

ShelfAviation Industry Analysis and Trends

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doi10.1016/s1471-4051(02)00003-4

openalex_workW1979866501

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