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The effects of customer voice on hotel performance · Study

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The effects of customer voice on hotel performance

A. George Assaf, Alexander Josiassen, Ljubica Knežević Cvelbar, Linda Woo

2014-11-01articleInternational Journal of Hospitality Management63 citationsclosed

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Digital Marketing and Social Media

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 63 citations exist upstream.

References

1979Prospect Theory: An Analysis of Decision under Risk

1988Prospect theory: An analysis of decision under risk

1992Advances in prospect theory: Cumulative representation of uncertainty

1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.

2005An Introduction to Efficiency and Productivity Analysis

1992A National Customer Satisfaction Barometer: The Swedish Experience

1990Zero defections: quality comes to services.

1993The Antecedents and Consequences of Customer Satisfaction for Firms

Cited by

2018Analyzing hotel efficiency from a regional perspective: The role of environmental determinants

2018Hotel performance and research streams: a network cluster analysis

2021Collaborative governance in shared accommodation platform: Moderating role of perceived risk

Details

Year2014

Typearticle

VenueInternational Journal of Hospitality Management

Languageen

Files0 public / 0

Identifiers

doi10.1016/j.ijhm.2014.09.009

openalex_workW1980445178

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