A Research Model for Human-Computer Trust Interaction

Abstract

Trust plays an important role in human-computer interaction. It helps people overcome risk and uncertainty. With the rapid growth of computer and networking technology, human-computer trust has been paid attention to. This paper studies the factors that influence the trust in human-computer interaction, i.e., the construct of human-computer trust interaction (HCTI). Based on a literature survey, we propose a research model of human-computer trust interaction that contains three root constructs: interaction intention, computer system trust and communication trust. Meanwhile, we design a measurement scale to verify it in the future.

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