A three dimensional view and research agenda for the study of transfer of skills gained from formal end-user software training

Abstract

Software training research indicates that some end-users do not subsequently transfer learned skills to their jobs. Yet, money, time and effort continue to be invested in formal software training. The three dimensional view presented in this article demonstrates that although the reasons for non-transfer are sometimes caused by trainee characteristics, software features, training approaches, the social context of work, and by the interaction between the four, training research generally focuses only on trainee characteristics and training approaches. We identify goal matching as a method that can ensure that trainees are getting what they need from the training process. Using goal matching and more directed training sessions should enhance the ability of software trainers to account for more transfer of learning to the work place.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 13 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.