The road to continuous improvement

Shirley Blenkinsop · Lesley Davis

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Accounting and Organizational Management Quality and Supply Management Management Systems and Quality Improvement

Abstract

When the CEO of a small engineering firm asked us to set up a performance measurement system to “drive” his business, we were left wondering what to measure and how to measure it – given that his information systems were in a somewhat chaotic state. This article describes the authors' attempts to derive some order from the prevailing chaos and to use it as the foundation stone for a continuous improvement culture.

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