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ArticleTour leaders and their importance in charter tours

Lena Larsson Mossberg1995

Article1995

Tour leaders and their importance in charter tours

Lena Larsson Mossberg

132 citations·0/0 files stored·Tourism Management

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Cruise Tourism Development and Management

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 1975Situational Variables and Consumer Behavior 1987Predictability and Personalization in the Service Encounter 1985The Service encounter : managing employee/customer interaction in service businesses 1991Satisfaction measurement in guided tours 1990Characteristics of package tours in Europe

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2011A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation 2015Volunteers as tour guides: a stakeholder–agency theory case study

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Year1995

Typearticle

Published1995-09-01

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations132

Files0 public / 0

ShelfDiverse Aspects of Tourism Research

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doi10.1016/0261-5177(95)00052-p

openalex_workW1982244980

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