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Efficiency Measurement in the Hotel Industry: Output Factor Constrained DEA Application
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Efficiency Measurement in the Hotel Industry: Output Factor Constrained DEA Application (2000)Efficiency Measurement in the Hotel Indus…Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…Loyalty: A Strategic Commitment (1998)Loyalty: A Strategic Commitme…Measuring the performance of hotel operations (1996)Measuring the performance of …Customer Satisfaction Measurement and Management: Using the Voice of the Customer (1995)Customer Satisfaction Measure…Estimation of returns to scale using data envelopment analysis (1992)Estimation of returns to scal…Zero defections: quality comes to services. (1990)Zero defections: quality come…Measuring Productivity in Services (1990)Measuring Productivity in Ser…A Study of the Relative Efficiency of Bank Branches: An Application of Data Envelopment Analysis (1990)A Study of the Relative Effic…The Measurement of Efficiency of Production (1985)The Measurement of Efficiency…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Improving the productivity of service businesses. (1984)Improving the productivity of…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Estimating Efficient Production Functions under Increasing Returns to Scale (1962)Estimating Efficient Producti…The Measurement of Productive Efficiency (1957)The Measurement of Productive…Recent developments in DEA (1990)The impact of liberalization on the productive efficiency of Indian commercial banks (1997)RAM: A Range Adjusted Measure of Inefficiency for Use with Additive Models, and Relations to Other Models and Measures in DEA (1999)Data envelopment analysis theory and techniques for economics and operations research (2004)Bank branch operating efficiency (1985)The Use of Categorical Variables in Data Envelopment Analysis (1986)Efficiency of Financial Institutions: International Survey and Directions for Future Research (1997)Social efficiency in microfinance institutions (2007)Two-stage evaluation of bank branch efficiency using data envelopment analysis (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Practical Issues in Structural Modeling (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Testing the Assumptions of Production Theory: A Nonparametric Approach (1972)A Nonparametric Cost Approach to Scale Efficiency (1985)Data Envelopment Analysis (2004)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Formulation and estimation of stochastic frontier production function models (1977)A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction (2003)Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Multilateral Productivity Comparisons When Some Outputs are Undesirable: A Nonparametric Approach (1989)Sensitivity Analysis of Efficiency Scores: How to Bootstrap in Nonparametric Frontier Models (1998)
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis16,773 cited
  • 1957The Measurement of Productive Efficiency16,116 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1985The Measurement of Efficiency of Production2,139 cited
  • 1992Estimation of returns to scale using data envelopment analysis733 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 1998Loyalty: A Strategic Commitment426 cited
  • 1962Estimating Efficient Production Functions under Increasing Returns to Scale393 cited
  • 1990A Study of the Relative Efficiency of Bank Branches: An Application of Data Envelopment Analysis303 cited
  • 1990Measuring Productivity in Services164 cited
  • 1995Customer Satisfaction Measurement and Management: Using the Voice of the Customer143 cited
  • 1984Improving the productivity of service businesses.74 cited
  • 1996Measuring the performance of hotel operations45 cited

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