A framework for dealing with fundamental knowledge problems through social media

Harri Jalonen

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Knowledge Management and Sharing Knowledge Management and Technology E-Learning and Knowledge Management

Abstract

Purpose This paper aims to argue that the value of social media in knowledge management (KM) can be evaluated on the basis of how social media helps to overcome four generic knowledge problems – i.e. uncertainty, complexity, ambiguity and equivocality. Drawing upon the relevant KM and social media literature, the paper discusses the four knowledge problems surrounding the KM and presents a framework for overcoming them through social media.

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1991Firm Resources and Sustained Competitive Advantage 1973The Strength of Weak Ties 2004Firm resources and sustained competitive advantage 1990Absorptive Capacity: A New Perspective on Learning and Innovation 1997Dynamic capabilities and strategic management 1991Exploration and Exploitation in Organizational Learning 2009Users of the world, unite! The challenges and opportunities of Social Media 1994A Dynamic Theory of Organizational Knowledge Creation

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