SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Are consumers with disabilities receiving the services they need? · Study

ArticleShelves

ArticleAre consumers with disabilities receiving the services they need?

Kendall Goodrich2011

Article2011

Are consumers with disabilities receiving the services they need?

Kendall Goodrich · Rosemary R. Lagace

45 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Disability Rights and Representation Consumer Retail Behavior Studies

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 45 citations exist upstream.

References

1991The theory of planned behavior 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1998Principles and Practice of Structural Equation Modeling 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1958The Psychology of Interpersonal Relations.1992Measuring Service Quality: A Reexamination and Extension 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees

Cited by

2025Creating Equity by Design: A Conceptual Framework for Marketplace Inclusion

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industryarticle · 11 shared references 2015A Study of Revisit Intentions, Customer Satisfaction, Corporate Image, Emotions and Service Quality in the Hot Spring Industryarticle · 11 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 11 shared references 2007The validity of the SERVQUAL and SERVPERF scalesarticle · 10 shared references 2014A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intentionarticle · 10 shared references 2007Developing a multidimensional and hierarchical service quality model for the travel agency industryarticle · 10 shared references

Details

Year2011

Typearticle

Published2011-09-29

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations45

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jretconser.2011.09.004

openalex_workW1983174402

Links

Imported from OpenAlex (CC0) — nothing here is generated.