A framework for service enterprise workflow simulation with multi-agents cooperation

Wenan Tan · Wei Xu · Fujun Yang · Lida Xu · Chuanqun Jiang

65 citations0/0 files storedEnterprise Information Systems

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Business Process Modeling and Analysis Multi-Agent Systems and Negotiation Simulation Techniques and Applications

Abstract

Process dynamic modelling for service business is the key technique for Service-Oriented information systems and service business management, and the workflow model of business processes is the core part of service systems. Service business workflow simulation is the prevalent approach to be used for analysis of service business process dynamically. Generic method for service business workflow simulation is based on the discrete event queuing theory, which is lack of flexibility and scalability. In this paper, we propose a service workflow-oriented framework for the process simulation of service businesses using multi-agent cooperation to address the above issues. Social rationality of agent is introduced into the proposed framework. Adopting rationality as one social factor for decision-making strategies, a flexible scheduling for activity instances has been implemented. A system prototype has been developed to validate the proposed simulation framework through a business case study.

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References

2011Enterprise Systems: State-of-the-Art and Future Trends 2010Information architecture for supply chain quality management 2010Improving productivity and firm performance with enterprise resource planning 2006Process modeling for simulation 2008A Business Process Intelligence System for Enterprise Process Performance Management 2009Modelling and analysis techniques for cross‐organizational workflow systems 2010A methodology toward manufacturing grid-based virtual enterprise operation platform 2005Agent-based model for managing composite product information

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