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Central limit theorem for a many-server queue with random service rates

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References

2005Stochastic Integration and Differential Equations4,700 cited
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2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism158 cited
2007Martingale proofs of many-server heavy-traffic limits for Markovian queues155 cited
2009The G/GI/N queue in the Halfin–Whitt regime146 cited
2004Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic140 cited
2005Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers137 cited
2000The multiclass GI/PH/N queue in the Halfin-Whitt regime117 cited
1997Fluid and diffusion limits for queues in slowly changing environments47 cited

Cited by

2013Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers25 cited
2008Efficient Routing in Heavy Traffic Under Partial Sampling of Service Times13 cited
2017Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution9 cited

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