The Mediating Force of “Face”

Abstract

This research shows employees have views on supervisor “face,” defined in terms of moral character and social status. Employee perceptions of supervisor face were examined as a mediator in the relationships between perceived organizational support and work outcomes in a survey of 278 hospital employees and their supervisors. Work outcomes were based on supervisor ratings of employee extra-role behavior and employee in-role behavior. Findings indicated partial mediation by perceptions of supervisor “face.” The evidence shows supervisor moral character and social status influenced work outcomes. Implications of the findings are discussed.

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