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Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
16 references·16 citing·25 second hopsampled
Innovation as the core competency of a service organisation: the role of technology, knowledge and networks (2002)Innovation as the core competency of a se…Post-Capitalist Society (2012)Post-Capitalist SocietyThe Core Competence of the Corporation (2006)The Core Competence of the Co…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…What's your strategy for managing knowledge? (1999)What's your strategy for mana…New Rules for the New Economy (1998)New Rules for the New EconomyKnowledge Assets: Securing Competitive Advantage in the Information Economy (1998)Knowledge Assets: Securing Co…The Dynamic Capabilities of Firms: an Introduction (1994)The Dynamic Capabilities of F…Market orientation, customer value, and superior performance (1994)Market orientation, customer …What's so new about the new economy? (1993)What's so new about the new e…Competing on capabilities: the new rules of corporate strategy. (1992)Competing on capabilities: th…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …To revitalize corporate performance, we need a whole new model of strategy. Strategic intent. (1989)To revitalize corporate perfo…The Concept of Corporate Strategy (1987)The Concept of Corporate Stra…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Passion for Excellence: The Leadership Difference. (1985)A Passion for Excellence: The…Top Management Team Shared Leadership, Market-Oriented Culture, Innovation Capability, and Firm Performance (2019)Top Management Team Shared Le…Promoting brand engagement behaviors and loyalty through perceived service value and innovativeness (2017)Promoting brand engagement be…Service Innovation: A Review of the Literature (2015)Service Innovation: A Review …Making creativity: the value of multiple filters in the innovation process (2014)Making creativity: the value …Service innovation: A comparative study of U.S. and Indian service firms (2012)Service innovation: A compara…Exploring supply chain innovation (2011)Exploring supply chain innova…The effects of network embeddedness on service innovation performance (2010)The effects of network embedd…Corporate foresight and innovation management: A portfolio-approach in evaluating organizational development (2009)Corporate foresight and innov…Organisational capabilities: antecedents and implications for customer value (2008)Organisational capabilities: …Innovation of product‐related services (2008)Innovation of product‐related…FACTORS INFLUENCING AN ORGANISATION'S ABILITY TO MANAGE INNOVATION: A STRUCTURED LITERATURE REVIEW AND CONCEPTUAL MODEL (2008)FACTORS INFLUENCING AN ORGANI…Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry (2006)Towards the Measurement of In…The new customer‐centred business model for the hospitality industry (2006)The new customer‐centred busi…Managing knowledge through collaboration: multiple case studies of managing research in university laboratories in Thailand (2004)Managing knowledge through co…Innovation in service firms explored: what, how and why? (2003)Innovation in service firms e…Innovation in logistic services and the new business model: a conceptual framework (2002)Innovation in logistic servic…A resource‐based view of the firm (1984)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Theory of Economic Development (2003)The Nature of the Firm (1937)Relative absorptive capacity and interorganizational learning (1998)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Dynamic capabilities and strategic management (1997)“It is what one does”: why people participate and help others in electronic communities of practice (2000)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Knowledge sharing: A review and directions for future research (2009)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing (2004)The Knowledge Economy (2004)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities: what are they? (2000)The management of resources and the resource of management (1995)An exploration towards a production theory and its application to construction (2000)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2006The Core Competence of the Corporation11,435 cited
  • 1999What's your strategy for managing knowledge?4,115 cited
  • 1987The Concept of Corporate Strategy4,092 cited
  • 1994The Dynamic Capabilities of Firms: an Introduction4,012 cited
  • 2012Post-Capitalist Society3,562 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1992Competing on capabilities: the new rules of corporate strategy.1,190 cited
  • 1989To revitalize corporate performance, we need a whole new model of strategy. Strategic intent.1,173 cited
  • 1998Knowledge Assets: Securing Competitive Advantage in the Information Economy1,138 cited
  • 1994Market orientation, customer value, and superior performance838 cited
  • 1998New Rules for the New Economy471 cited
  • 1985A Passion for Excellence: The Leadership Difference.453 cited
  • 1993

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What's so new about the new economy?
145 cited

Cited by

  • 2008FACTORS INFLUENCING AN ORGANISATION'S ABILITY TO MANAGE INNOVATION: A STRUCTURED LITERATURE REVIEW AND CONCEPTUAL MODEL277 cited
  • 2014Making creativity: the value of multiple filters in the innovation process191 cited
  • 2011Exploring supply chain innovation187 cited
  • 2009Corporate foresight and innovation management: A portfolio-approach in evaluating organizational development157 cited
  • 2008Organisational capabilities: antecedents and implications for customer value149 cited
  • 2012Service innovation: A comparative study of U.S. and Indian service firms146 cited
  • 2006Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry145 cited
  • 2002Innovation in logistic services and the new business model: a conceptual framework141 cited
  • 2017Promoting brand engagement behaviors and loyalty through perceived service value and innovativeness140 cited
  • 2004Managing knowledge through collaboration: multiple case studies of managing research in university laboratories in Thailand138 cited
  • 2019Top Management Team Shared Leadership, Market-Oriented Culture, Innovation Capability, and Firm Performance134 cited
  • 2008Innovation of product‐related services114 cited
  • 2015Service Innovation: A Review of the Literature112 cited
  • 2006The new customer‐centred business model for the hospitality industry111 cited
  • 2003Innovation in service firms explored: what, how and why?110 cited
  • 2010The effects of network embeddedness on service innovation performance110 cited