Business process management: a systemic approach?

Mayara Segatto · Sílvia Inês Dallavalle de Pádua · Dante Pinheiro Martinelli

64 citations0/0 files storedBusiness Process Management Journal

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Business Process Modeling and Analysis Management Systems and Quality Improvement Business and Management Studies

Abstract

Purpose – The purpose of this paper is to assess whether the business process management (BPM) approach contributes to applying systemic characteristics in organisations.

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References

1990The Fifth Discipline 1981Systems Thinking, Systems Practice 2012Industrial Dynamics: A Major Breakthrough for Decision Makers 1979The Systems Approach 2009The critical success factors of business process management 2003Systems Thinking: Creative Holism for Managers 1997Business process management: a boundaryless approach to modern competitiveness 2006Business Process Management: Practical Guidelines to Successful Implementations

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