Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty JudgmentsJagdip Singh, Deepak Sirdeshmukh2000-01-01articleJournal of the Academy of Marketing Science1,629 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 1,629 citations exist upstream.References1979Prospect Theory: An Analysis of Decision under Risk1988Prospect theory: An analysis of decision under risk1985Economic Action and Social Structure: The Problem of Embeddedness1994The Commitment-Trust Theory of Relationship Marketing2017Exchange and Power in Social Life1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1998Not So Different After All: A Cross-Discipline View Of Trust1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.Cited by2007Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective12000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics2008Trust and Electronic Government Success: An Empirical Study2002Trustworthiness in electronic commerce: the role of privacy, security, and site attributes2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators2008Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration