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An instrument for assessing lean service adoption

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References

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2005A review of lean assessment in organizations: An exploratory study of lean practices by electronics manufacturers347 cited

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2009Lean transformation in the pure service environment: the case of the call service centre322 cited

Cited by

2016Leanness assessment: a literature review121 cited
2019Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare118 cited
2016Is lean service promising? A socio-technical perspective113 cited
2018Lean manufacturing implementation: bibliometric analysis 2007–201880 cited
2019Lean implementation failures: The role of organizational ambidexterity74 cited
2018A meta-analytic study of the impact of Lean Production on business performance73 cited
2018Operational leanness and retail firm performance since 198071 cited
2018Assessing the leanness of a supply chain using multi-grade fuzzy logic: a health-care case study69 cited
2015Towards lean transformation: the analysis of lean implementation frameworks66 cited
2020Pandemic's effect on the relationship between lean implementation and service performance63 cited
2014How lean are financial service companies really? Empirical evidence from a large scale study in Germany63 cited
2015The Lean Management Maturity Self-assessment Tool Based on Organizational Culture Diagnosis62 cited
2017Assessing Lean adoption in food SMEs: Evidence from Greece50 cited
2019Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers50 cited
2018Leanness measurement methods in manufacturing organisations: a systematic review48 cited
2019Lean thinking for education: development and validation of an instrument47 cited