SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Unpleasant market experience and consumer complaint behavior
6 references·0 citing·23 second hop
Unpleasant market experience and consumer complaint behavior (2010)Unpleasant market experience and consumer…Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework * (2010)Dissatisfied consumers’ compl…Determinants of Consumer Satisfaction/Dissatisfaction with the Performance of Apparel Products (1999)Determinants of Consumer Sati…Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management (1997)Understanding and Influencing…Personal values and complaint behaviour (1997)Personal values and complaint…Determinants of Consumer Complaint Behaviour: (1995)Determinants of Consumer Comp…Complaint Behavior: Analysis By Demographics, Lifestyle, and Consumer Values (1987)Complaint Behavior: Analysis …An Investigation into the Determinants of Customer Satisfaction (1982)Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Models of Consumer Satisfaction Formation: An Extension (1988)Antecedents and consequences of consumer satisfaction/dissatisfaction with the performance of apparel products at purchase and after consumption: a comparison of male and female South Korean consumers (2002)Consumers in a social network: the perception of clothing quality per gender (2017)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)The Practice of Social Research. (1976)The Practice of Social Research (1989)Crises through the consumer lens: the role of trust, blame and risk (2018)The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)ANALISIS PERILAKU KOMPLAIN KONSUMEN ONLINE SHOPPING (2019)The nature of human values (1973)A structural equation test of the value-attitude-behavior hierarchy. (1988)Motivation and Personality (1997)Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior (2006)Online Customer Reviews of Hotels (2013)The marketplace of ideology: “Elective affinities” in political psychology and their implications for consumer behavior (2017)The antecedents of brand switching, brand loyalty and verbal responses to service failure (1996)Complaint, patience, and neglect: responses to a dissatisfying service experience (2013)Silent Voices: Nonbehavioral Reactions to Service Failures (2015)Engaging in complaint behaviour (2004)Firms' complaint handling policies and consumer complaint voicing (2007)A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic (2012)
this work references cited by second hop

References

  • 1995Determinants of Consumer Complaint Behaviour:116 cited
  • 1997Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management94 cited
  • 1987Complaint Behavior: Analysis By Demographics, Lifestyle, and Consumer Values49 cited
  • 2010Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *38 cited
  • 1999Determinants of Consumer Satisfaction/Dissatisfaction with the Performance of Apparel Products34 cited
  • 1997Personal values and complaint behaviour30 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work