Integrating, sharing, and sourcing knowledge in an ERP usage context

Abstract

This study focuses on the impact of three knowledge management processes – knowledge integration (KI), knowledge sharing (KS) and knowledge sourcing – on business process performance in an integrated system usage context. Using a controlled research environment, we analysed 72 communication episodes and performance data within six integrated business process teams that used a real enterprise resource planning system to support their decisions. Results show that communication behaviours executed to integrate individuals’ knowledge had a positive impact on process performance, whereas KS and knowledge sourcing behaviours between individuals inhibited process performance.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 12 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.