UNDERGRADUATE STUDENTS’ SATISFACTION WITH THE USE OF WEB PORTALS

Abstract

This study examined undergraduate students’ satisfaction with web portals and considers the benefits of using the portal and the problems associated with the use of portal. A pure quantitative method using descriptive survey approach is adopted. A questionnaire was used for data collection. Collected data was analysed using percentages and frequency count; multiple correlation and regression. The results reveal that students were generally satisfied with the e-portal system with, 89.3% indicating they were adequately satisfied, satisfied, and moderately satisfied. On the other hand, 11.1% had little satisfaction with the portal. Information/content quality, system quality, and ease of use were indicated to determine users’ satisfaction. Furthermore, the entire user satisfaction dimensions positively and significantly correlate with and predict students’ satisfaction with the web-portal. The study concluded by pointing out the implications and the recommendations based on the findings for the improvement of the students’ web portal.

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