Article2014

The Client–Vendor Offshore Relationship: Success Factors

Jeremy St. John · Carl S. Guynes · Richard G. Vedder

21 citations0/0 files storedInformation Systems Management

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Information Systems Education and Curriculum Development

Abstract

IT Offshoring has become a common strategic practice for many U.S. companies. Success offers access to technical expertise in emerging markets. This study recognizes the complexity of the IT offshoring relationship and examines social exchange factors difficult to address in contracts, and the relationship of these factors to a successful relationship. A recent survey of Fortune 500 CIOs found that a close relationship between client and vendor, characterized by trust and communication, is correlated with success.

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1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 2004Information systems outsourcing 1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions 1999Strategic Flexibility in Information Technology Alliances: The Influence of Transaction Cost Economics and Social Exchange Theory 2009A review of the IT outsourcing literature: Insights for practice 2003Portfolios of Control in Outsourced Software Development Projects 2004IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success 2004Deploying Common Systems Globally: The Dynamics of Control

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