Perceived KM benefits and obstacles: A survey on government institutions

Abstract

This paper investigates the perceived benefits and obstacles of Knowledge Management (KM) implementation in two government institutions in Malaysia. Subsequently, a comparison of findings between the institutions is made. A self reporting questionnaire was developed and disseminated to the government officers at various managerial levels. The responses provided by 393 officers highlight a list of potential KM benefits and challenges by which recommendations are made for effective KM and thus e-government implementation. This study is undertaken to narrow the gap that the potential benefits and obstacles of KM implementation in the public sector is less commonly addressed in the literature.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 7 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.