User education in the online age

Abstract

The prime idea of ‘user education’ has been to teach present and prospective users of libraries and similar information services how to find the information they need. Users need to be educated in the proper use of libraries: effective library use is not a naturally endowed skill. Or we might say: ‘user education’ is needed either because our libraries are really rather complicated to use; or it is needed because users are not normally at all sophisticated in their approach to libraries, and left to their own devices they simply cannot find the information they need; or it is needed for a combination of both those reasons.

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