USER-GENERATED CONTENT AND GATEKEEPING AT THE BBC HUB

Jackie Harrison

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Media Studies and Communication Journalism and Media Studies Media and Digital Communication

Abstract

This is an observational study of the way the BBC deals with user-generated content (UGC) at its UGC hub. It finds four types of UGC. First a form of unsolicited news story: second a form of solicited content for specific extant news stories; third a form of expeditious content for specific items and features, and fourth a form of audience watchdog content. The study also finds that UGC is routinely moderated by the BBC hub and that traditional gatekeeping barriers have evolved over time to ensure the maintenance of core BBC news values. The study concludes with the view that the extensive use of UGC at the BBC hub encourages the increasing use of “soft journalism”, with as yet unknown consequences for the BBC.

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References

2008PARTICIPATORY JOURNALISM PRACTICES IN THE MEDIA AND BEYOND 2007Republic.com 2.0 2008A CLASH OF CULTURES 2008Forums for citizen journalists? Adoption of user generated content initiatives by online news media 2017User Generated Content in the Newsroom: Professional and Organisational Constraints on Participatory Journalism 2009“Comment Is Free, but Facts Are Sacred”: User-generated Content and Ethical Constructs at the Guardian

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2010“HAVE THEY GOT NEWS FOR US?”2013Gatekeeping and citizen journalism: The use of social media during the recent uprisings in Iran, Egypt, and Libya 2014Mr. Gates Returns 2011Mechanisms of Participation 2015A Tale of Two Stories from “Below the Line”: Comment Fields at the Guardian 2013Journalism: new challenges 2013Journalistic Autonomy: Between Structure, Agency and Institution 2014Expecting reciprocity: Towards a model of the participants’ perspective on participatory journalism

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