The quality of public transport: relative importance of different performance indicators and their potential to explain modal choice

Abstract

This paper aims to present the state-of-the-art in terms of performance indicators for quality evaluation of public transport services in urban areas.Attending to the problems faced by citizens of major urban areas all over the world, arguments are presented to justify not only the need for development of alternative transports systems relatively to private cars, but also to enhance their use.Through a revision of commonly world-wide performance indicators used in service quality evaluation studies, the paper presents those that reveal a higher potential for fast and reliable representation of citizens service quality evaluation to be used by operators, local authorities or planners.The text finishes with the proposal of future research with the integration of the selected indicators in mode choice models.

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