Purpose To describe how an EDRMS was implemented at the National Weights and Measures Laboratory and indicate whether the benefits expected have been delivered. Design/methodology/approach The paper sets out the business case, describes the implementation, shows the outcomes (planned and unexpected), and ends with a conclusion about the degree of success. Findings Generally the project was successful, with excellent take‐up by users. It has involved records staff in change management issues as the system highlights areas of inconsistency in document management. Careful preparation of the Business Classification Scheme pays dividends on implementation. Use of the OGC Gateway project control helped make sure that the project was completed to time and budget. Research limitations/implications The National Weights and Measures Laboratory is the smallest UK government agency and is an agency of the Department of Trade and Industry. As such it was able to learn from the latter in relation to EDRMS implementation. Practical implications This paper is a useful case study investigation of the introduction of EDRM. Originality/value The paper gives insight into EDRMS implementation in a small user group. It sets out the lessons learned that could be used in other implementations.
Stored only when both papers are in the corpus — 33 citations exist upstream.