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Reducing Letter Delays in Post Offices
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Reducing Letter Delays in Post Offices (1962)Reducing Letter Delays in Post OfficesApplications of fluid models in service operations management (2022)Applications of fluid models …Service capacity competition with peak arrivals and delay sensitive customers (2017)Service capacity competition …Minimizing mortality in a mass casualty event: fluid networks in support of modeling and staffing (2013)Minimizing mortality in a mas…Service Engineering: Data-Based Course Development and Teaching (2010)Service Engineering: Data-Bas…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)The sciences of the artificial (3rd ed.) (1996)Statistical Analysis of a Telephone Call Center (2005)Optimized resource allocation for emergency response after earthquake disasters (2000)OR/MS research in disaster operations management (2005)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Planning Production, Inventories, and Work Force. (1962)The Regulation of Queue Size by Levying Tolls (1969)Queueing systems, volume II: computer applications (1977)Does Congestion Always Hurt? Managing Discount Under Congestion in a Game-Theoretic Setting (2021)On Positive Harris Recurrence of Multiclass Queueing Networks: A Unified Approach Via Fluid Limit Models (1995)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)
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  • 2013Minimizing mortality in a mass casualty event: fluid networks in support of modeling and staffing26 cited
  • 2022Applications of fluid models in service operations management17 cited
  • 2017Service capacity competition with peak arrivals and delay sensitive customers15 cited
  • 2010Service Engineering: Data-Based Course Development and Teaching9 cited

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