Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry

Noor Azlina Mohd Salleh · Salmiah Binti Kasolang · Hj Ahmed Jaafar

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and specifically in Malaysia; and selective studies on effective performance measurement for future integration of TQM and LM. The paper examines critical success and failure factors of the implementation stage based on established quality criteria, such as in the Deming Prize Award, Malaysian Prime Minister Award, ISO/TS16949, Malcolm Baldrige National Quality Award, SAEJ4001 and Toyota Production System. Design/methodology/approach The paper takes the form of a review of the literature on TQM and LM, utilizing journal articles, reports, books and theses. Findings Based on reviewed papers, it was noted that TQM and LM originate from Japan. TQM started from a Company Wide Quality Control Program initiated by Deming, while LM originated from the Toyota Production System. Both terms were coined by the west for global acceptance in 1985. It was also gathered that the evolution of LM started much earlier than that of TQM. Since then, voluminous studies have been conducted on TQM and LM but mostly independently. It was found that an integrated approach combining both TQM and LM has not been fully explored. This is especially evident in the context of the automotive industry in Malaysia. It is then believed that the need to examine this integrated initiative in the Malaysian scenario is imminent. This review paper is a preliminary work for future study to establish the standing of the automotive industry in Malaysia with respect to implementing integrated TQM and LM practices. Practical implications Suitable for implementation by practitioners, especially in the Malaysian or Asian automotive industry. Originality/value The paper is the first to study the Malaysian automotive industry, which integrates ISO/TS16949 with four TQM awards and two LM systems.

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.1998Toyota production system: beyond large-scale production 1987Relevance Lost: The Rise and Fall of Management Accounting 2002Lean manufacturing: context, practice bundles, and performance 1995Total quality management as competitive advantage: A review and empirical study 2007Defining and developing measures of lean production 1989An Instrument for Measuring the Critical Factors of Quality Management

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