Article1996

Consumer transgressions in the marketplace: Consumers' perspectives

110 citations0/0 files storedPsychology and Marketing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Ethics in Business and Education Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies

Abstract

A national sample of 532 consumers was assessed on 15 different scenarios that reflect questionable behaviors by consumers. The results indicate that consumers are ethically predisposed as they generally express little tolerance for behavioral transgressions on the part of the customer. Factor analysis identified two latent dimensions for the scenarios: direct economic consequences and indirect economic consequences. Respondents expressed greater intolerance of those actions that comprise the indirect economic consequences factor. One-way analysis of variance identified several instances where age, gender, education, and income were related to specific responses. © 1996 John Wiley & Sons, Inc.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 110 citations exist upstream.

References

1994The Commitment-Trust Theory of Relationship Marketing 1986A General Theory of Marketing Ethics 1997ATTITUDES AND ATTITUDE CHANGE 1992Consumer ethics: An investigation of the ethical beliefs of the final consumer 1962Dictionary of Philosophy 1989Business ethics: A literature review with a focus on marketing ethics 1992Consumer ethics: An empirical investigation of factors influencing ethical judgments of the final consumer 1991Consumer ethics: An investigation of the ethical beliefs of elderly consumers

Cited by

2008Fraudulent Return Proclivity: An Empirical Analysis 2011Asymmetrical effects of past experiences with genuine fashion luxury brands and their counterfeits on purchase intention of each 2011Analysis of the demand for counterfeit goods 2019Analysis of the moral mechanism to purchase counterfeit luxury goods: evidence from China 2015The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.