Using the ANP approach in selecting and benchmarking ERP systems

Selçuk Perçin

61 citations0/0 files storedBenchmarking An International Journal

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Multi-Criteria Decision Making Decision Support System Applications ERP Systems Implementation and Impact

Abstract

Purpose This study aims to provide a good insight into the use of analytic network process (ANP), a multi‐criteria decision‐making methodology in selecting and benchmarking enterprise resource planning (ERP) systems. Design/methodology/approach In this study, ANP model is proposed with an actual case example in selecting the best ERP system as a framework to guide managers. Findings This model provides firms with a simple, flexible and easy to use approach to evaluate ERP systems efficiently. Findings demonstrate that the ANP model, with minor modifications, can be useful to all firms in their ERP system selection decisions. Research limitations/implications ANP is a highly complex methodology and requires more numerical calculations in assessing composite priorities than the traditional analytic hierarchy process and hence it increases the effort. Originality/value This is probably the first time that an attempt has been made to apply the ANP model in ERP system selection decisions. ANP has the ability to be used as a decision‐making analysis tool since it incorporates feedback and interdependent relationships among decision criteria and alternatives. In addition, evaluation and selection of ERP system software can be very useful for both academic research and practice.

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References

1998Putting the enterprise into the enterprise system.2002Enterprise resource planning: Implementation procedures and critical success factors 2002The critical success factors for ERP implementation: an organizational fit perspective 1999Critical Issues Affecting an ERP Implementation 2005Theory and Applications of the Analytic Network Process: Decision Making With Benefits, Opportunities, Costs, and Risks 1999A critical success factors model for ERP implementation 2002Enterprise resource planning: A taxonomy of critical factors 2005The impact of critical success factors across the stages of enterprise resource planning implementations

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2012Application of ANP methodology in evaluation of advanced technologies 2014A Survey of Open Source Enterprise Resource Planning (ERP) Systems 2021Benchmarking the assessment of barriers to the admission of management education in India during the COVID-19 pandemic

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