Performance Measurement and the English Ambulance Service

Geoffrey Heath · James Radcliffe

32 citations0/0 files storedPublic Money & Management

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Public Policy and Administration Research Accounting and Organizational Management Healthcare Quality and Management

Abstract

Performance indicators used in the ambulance service in England are one-dimensional and do not reflect the widening role of the ambulance paramedic. The development of a broader range of indicators is thus to be encouraged. As well as highlighting the consequences of simplistic indicators, this case study has important implications for our understanding of the New Public Management (NPM).

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1991A PUBLIC MANAGEMENT FOR ALL SEASONS?1995The “new public management” in the 1980s: Variations on a theme 1990Administrative Reform in Public Management: Paradigms, Principles, Paradoxes and Pendulums 2000An institutional perspective on performance measurement and management in the ‘new public sector’1997Understanding Governance 2012Public Money & Management 2005What Does 25 Years of Experience Tell Us About the State of Performance Measurement in Public Policy and Management 1986BEYOND THE MANAGERIAL MODEL: THE CASE FOR BROADENING PERFORMANCE ASSESSMENT IN GOVERNMENT AND THE PUBLIC SERVICES

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