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Promotional Reviews: An Empirical Investigation of Online Review Manipulation
16 references·8 citing·46 second hop
Promotional Reviews: An Empirical Investigation of Online Review Manipulation (2012)Promotional Reviews: An Empirical Investi…Reviews, Reputation, and Revenue: The Case of Yelp.Com (2011)Reviews, Reputation, and Reve…Manipulation of online reviews: An analysis of ratings, readability, and sentiments (2011)Manipulation of online review…Bayesian Persuasion (2011)Bayesian PersuasionThe influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…The Effects of Online User Reviews on Movie Box Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets (2010)The Effects of Online User Re…Positive Effects of Negative Publicity: When Negative Reviews Increase Sales (2010)Positive Effects of Negative …Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias (2007)The Sound of Silence in Onlin…The value of reputation on eBay: A controlled experiment (2006)The value of reputation on eB…Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms (2006)Strategic Manipulation of Int…Promotional Chat on the Internet (2006)Promotional Chat on the Inter…Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Trust among strangers in inte…Does a Seller's eCommerce Reputation Matter? Evidence from eBay Auctions (2002)Does a Seller's eCommerce Rep…Advertising as a Signal (1984)Advertising as a SignalStrategic Information Transmission (1982)Strategic Information Transmi…Advertising as Information (1974)Advertising as InformationThe Engineering of Consumer Experiences under Affect Assimilation and Quality Contrast (2023)The Engineering of Consumer E…What’s the Inside Scoop? Challenges in the Supply and Demand for Information on Employers (2022)What’s the Inside Scoop? Chal…Competition and Product Quality: Fake Trading on Crypto Exchanges (2020)Competition and Product Quali…The Impact of Digital Innovations on Marketing and Consumers (2019)The Impact of Digital Innovat…Shrouded Prices and Firm Reputation: Evidence from the U.S. Hotel Industry (2017)Shrouded Prices and Firm Repu…Power in the Sharing Economy (2017)Power in the Sharing EconomyUser-Generated Content and Social Media (2015)User-Generated Content and So…Optimal Design for Social Learning (2015)Optimal Design for Social Lea…Crime and Punishment: An Economic Approach (1968)Information and Consumer Behavior (1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Cognitive Load During Problem Solving: Effects on Learning (1988)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)E-WOM and Accommodation (2013)Promotional Reviews: An Empirical Investigation of Online Review Manipulation (2014)What makes a useful online review? Implication for travel product websites (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Economics, Organization and Management. (1993)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Building Effective Online Marketplaces with Institution-Based Trust (2004)A survey of trust and reputation systems for online service provision (2005)The Agenda-Setting Function of Mass Media (1972)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)The Strategy of Conflict (1960)Job Market Signaling (1973)Signaling Games and Stable Equilibria (1987)Herd Behavior and Investment (1988)Domestic Political Audiences and the Escalation of International Disputes (1994)The Economics of Information (1961)Attitudinal effects of mere exposure. (1968)Social Media and Firm Equity Value (2012)The Effect of Online Consumer Reviews on New Product Sales (2012)Social Media Metrics — A Framework and Guidelines for Managing Social Media (2013)Judgment under Uncertainty: Heuristics and Biases (1974)Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior (2002)Human cooperation (2013)The Online Laboratory: Conducting Experiments in a Real Labor Market∗ (2016)A Simple Model of Herd Behavior (1992)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Creating Social Contagion Through Viral Product Design: A Randomized Trial of Peer Influence in Networks (2011)The Value of Social Dynamics in Online Product Ratings Forums (2011)Mine Your Own Business: Market-Structure Surveillance Through Text Mining (2012)Heteroskedasticity and Autocorrelation Consistent Covariance Matrix Estimation (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)The Impact of New Media on Customer Relationships (2010)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)Word of mouth and interpersonal communication: A review and directions for future research (2014)Good News and Bad News: Representation Theorems and Applications (1981)The Effect of Newspaper Entry and Exit on Electoral Politics (2011)Information Design: A Unified Perspective (2019)
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References

  • 1982Strategic Information Transmission4,289 cited
  • 1974Advertising as Information3,430 cited
  • 2011Bayesian Persuasion1,913 cited
  • 2004Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system1,820 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,312 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2006The value of reputation on eBay: A controlled experiment1,116 cited
  • 2010The Effects of Online User Reviews on Movie Box Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets922 cited
  • 2006Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms773 cited
  • 2010Positive Effects of Negative Publicity: When Negative Reviews Increase Sales659 cited
  • 2006Promotional Chat on the Internet638 cited
  • 2011Reviews, Reputation, and Revenue: The Case of Yelp.Com628 cited
  • 1984Advertising as a Signal614 cited
  • 2002Does a Seller's eCommerce Reputation Matter? Evidence from eBay Auctions552 cited
  • 2011Manipulation of online reviews: An analysis of ratings, readability, and sentiments

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531 cited
  • 2007The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias451 cited
  • Cited by

    • 2015User-Generated Content and Social Media127 cited
    • 2015Optimal Design for Social Learning39 cited
    • 2022What’s the Inside Scoop? Challenges in the Supply and Demand for Information on Employers37 cited
    • 2020Competition and Product Quality: Fake Trading on Crypto Exchanges28 cited
    • 2017Shrouded Prices and Firm Reputation: Evidence from the U.S. Hotel Industry18 cited
    • 2019The Impact of Digital Innovations on Marketing and Consumers18 cited
    • 2017Power in the Sharing Economy17 cited
    • 2023The Engineering of Consumer Experiences under Affect Assimilation and Quality Contrast2 cited