Co-production and customer loyalty in financial servicesSeigyoung Auh, Simon J. Bell, Colin S. McLeod, Eric Chuan-Fong Shih2007-04-07articleJournal of Retailing918 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyMarketing and Advertising StrategiesService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 918 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models1991Structural Equations with Latent Variables.2003Evolving to a New Dominant Logic for Marketing1965Exchange and Power in Social Life.1996The Behavioral Consequences of Service QualityCited by2018Influencers on Instagram: Antecedents and consequences of opinion leadership2017Customer engagement in service2008The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services2008The Intersecting Roles of Consumer and Producer: A Critical Perspective on Co‐production, Co‐creation and Prosumption2013Value co‐creation: theoretical approaches and practical implications2017The impacts of brand experiences on brand loyalty: mediators of brand love and trust2018Co-creation in higher education: towards a conceptual model2015The co-creation experience from the customer perspective: its measurement and determinants