THE INNOVATIVE APPROACH TO RELATIONSHIPS WITH CUSTOMERS

Renata Korsakienė

32 citations0/0 files storedJournal of Business Economics and Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Customer churn and segmentation Corporate Governance and Management

Abstract

Customer relationship management is a relatively new discipline, which became popular in the last decade. It has to be noted that customer relationship management is oriented toward current customers and allows to attract new customers. Therefore, customer relationship management is related to long‐term success in the market. The paper analyses infrastructure, institutional and internal issues which restrict customer relationship management in Lithuanian real estate companies. Presented investigation is based on questioning of real estate companies which encounter the problems of economy slowdown.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 32 citations exist upstream.

References

1990Zero defections: quality comes to services.2005A Strategic Framework for Customer Relationship Management 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance 2003Understanding customer relationship management (CRM)1999Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing 2001A Framework for Customer Relationship Management 1999Is your company ready for one-to-one marketing?

Cited by

2023A SUSTAINABLE BUSINESS PROFIT THROUGH CUSTOMERS AND ITS IMPACTS ON THREE KEY BUSINESS DOMAINS: TECHNOLOGY, INNOVATION, AND SERVICE (TIS)

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.