Excellent contractor performance in the UK construction industry

Dave C.A. Butcher · Michael Sheehan

35 citations0/0 files storedEngineering Construction & Architectural Management

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Construction Project Management and Performance Customer Service Quality and Loyalty Value Engineering and Management

Abstract

Purpose – Within the UK construction industry, achieving compliance with output key performance indicators (KPIs) no longer represents excellent performance. Rather, such compliance tends to be viewed as the minimum performance requirement on construction programmes. Within that paradigm shift, what needs to be understand is the customer's perspective of excellent performance. The purpose of this paper is to address these issues.

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1984Case Study Research: Design and Methods 1999Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria 2004Key performance indicators for measuring construction success 1999Criteria of project success: an exploratory re-examination 2001Performance management in construction: a conceptual framework 2004Performance Measurement in Construction 2004KPIs: a critical appraisal of their use in construction 2005The relationships between key stakeholders’ project performance and project success: Perceptions of Chinese construction supervising engineers

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