Benefits of Knowledge Management in Banking

Abstract

Knowledge management has been increasingly one of the most important practices for organizations to achieve better performance and long-term competitive advantage. This study aims to investigate the relationships of the benefits obtained from knowledge management implementation based on research in a knowledge management implementing banking institution, which is among one of the five largest banks in Turkey. The study is based on one of the specific applications of knowledge management to achieve process efficiency. The results of the study show that knowledge management implementation has provided various interrelated benefits to the instituation, rendering to utilize its resources efficiently and effectively. Although the study is based on a specific application in one instituation, it provides useful insight for understanding the contribution of knowledge management implementation to organizations for improving their performance and competitiveness.

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