Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Critical factors of service quality in a graduate school of Malaysia

16 references·1 citing·35 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
2000Marketing Research: An Applied Approach2,662 cited
1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
2005Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory701 cited
2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector629 cited
2006Measuring service quality in higher education: HEdPERF versus SERVPERF534 cited
2008Marketing Research526 cited
2010Examining student satisfaction with higher education services477 cited
2007Service quality in higher education: The role of student expectations383 cited
2006Student satisfaction and quality of service in Italian universities322 cited
2005Online MBA students' perceptions of online learning: Benefits, challenges, and suggestions291 cited
2005HEdPERF versus SERVPERF212 cited
2002

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

198 cited

2006Measuring service quality in higher education: three instruments compared196 cited

Cited by

2019Analyzing Universities Service Quality to Student Satisfaction; Academic and Non-Academic Analyses14 cited