Student Searching with EBSCO Discovery: A Usability Study

Erin Elizabeth Owens · Glenda Jones · Lynn M. McMain · Lisa Shen · Scott Vieira

26 citations0/0 files storedJournal of Electronic Resources Librarianship

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Library Science and Information Literacy Usability and User Interface Design Information Retrieval and Search Behavior

Abstract

The researchers conducted task-based usability testing of the EBSCO Discovery Service (EDS) with 20 students. While most participants felt positively about EDS, a few usability issues emerged. Confusion arose regarding source types and icons, facets/limiters, relevancy ranking, integrated search connectors, and more. Students encountered difficulty with spelling corrections and a failure to understand terminology, and they demonstrated an unwillingness to view additional pages of search results. Findings indicate the need for changes to the local implementation of EDS as well as to those features and structures under EBSCO's control.

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2005The role played by perceived usability, satisfaction and consumer trust on website loyalty 2011Web scale discovery: the user experience

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2016Student Use of Keywords and Limiters in Web-scale Discovery Searching 2016Resource Discovery and Universal Access: Understanding Enablers and Barriers from the User Perspective 2015Discovering User Behavior: Applying Usage Statistics to Shape Frontline Services 2015Uncovering Web search tactics in South African higher education 2016The Perfect Storm: Examining User Experience and Conducting a Usability Test to Investigate a Disruptive Academic Library Web Site Redevelopment 2019Level of satisfaction and utilization of EBSCOhost among UPHSL students and faculty 2018Information Literacy in the Age of Machines that Learn: Desiderata for Machines that Teach 2018“But I just want a book!” Is your discovery layer meeting your users’ needs?

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