Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit

Jerssica Hu · Kuan‐Tsae Huang · JKazashi Kuse · Geng‐Wen Su · Ko‐Yang Wang

28 citations0/0 files storedJournal of Knowledge Management

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Data Quality and Management Knowledge Management and Technology Information Architecture and Usability

Abstract

Information quality has become the number one issue a knowledge worker faces in today’s environment, due to the high noise‐to‐signal ratio of non‐essential content in knowledge repositories and the lack of quality measurement for the information. This paper discusses information organization and retrieval technologies for improving the quality of knowledge by reducing the noise‐to‐signal ratio, and focusing on techniques to abstract data from search results into comprehensible knowledge for users. A case study concerning a customer management system is used to illustrate the ideas.

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1995The Knowledge-Creating Company

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2000Organizing knowledge in the knowledge development cycle 2004A framework for evaluating economics of knowledge management systems 2018Assessing the impact of customer knowledge management on organizational performance

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