Accessibility and Agency Website Design: Stumbling Backwards? A Follow-Up Study

Kristin Friedmeyer-Trainor · Robert F. Vernon · Darlene Lynch

6 citations0/0 files storedJournal of Technology in Human Services

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Digital Accessibility for Disabilities E-Government and Public Services Usability and User Interface Design

Abstract

This follow-up longitudinal study examined 86 social service agency websites that were previously examined in 2000. The websites were examined on dimensions of the language, readability, and disability access over a 10-year period. Data were gathered in 2000, 2005, and 2010. The results indicate that agencies are not creating websites that are user-friendly for diverse populations. This is due to complex reading and comprehension levels and a lack of language opportunities on the websites. Agencies may be able to better serve clients by a decrease in the sophistication of the agency website, namely reading comprehension levels.

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2009Digital Distinction: Status‐Specific Types of Internet Usage *2003Consumer Access to Agency Websites: Our Best Foot Forward?

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2020Developing E-Commerce Success Model by Measuring Website Quality of Indonesian MSMEs 2025Accessibility of Victim Service Agencies’ Websites for Individuals With Disabilities

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