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The mediating influence of pleasure and arousal on layout and signage effects · Study

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ArticleThe mediating influence of pleasure and arousal on layout and signage effects

Swee Hoon Ang1997

Article1997

The mediating influence of pleasure and arousal on layout and signage effects

Swee Hoon Ang · Siew Meng Leong · Joseph Lim

54 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Facilities and Workplace Management

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References

1969The Handbook of Social Psychology 1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1987Handbook of environmental psychology 1983Classifying Services to Gain Strategic Marketing Insights 1984Consumer Reactions to Product Failure: An Attributional Approach 1980A description of the affective quality attributed to environments.

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2006Arousal expectations and service evaluations 2020The indirect experience of nature: biomorphic design forms in servicescapes 2010Shoppers' Experiences of Digital Signage-a Cross-National Qualitative Study 2023The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing 2007Marketing Images and Consumers’ Experiences in Selling Environments 2020

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Details

Year1997

Typearticle

Published1997-01-01

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations54

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/0969-6989(95)00091-7

openalex_workW1995163726

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The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level

2013The effect of motivational orientation over arousal-shopping response relationship

2022Analyzing the influence of store atmospherics on younger generation in apparel retail market with an extended S-O-R model