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The hospitality of the host: A cross-cultural examination of managerially facilitated consumer-to-consumer interactions
16 references·7 citing·48 second hop
The hospitality of the host: A cross-cultural examination of managerially facilitated consumer-to-consumer interactions (2009)The hospitality of the host: A cross-cult…Event tourism: Definition, evolution, and research (2007)Event tourism: Definition, ev…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Business Research Methods (2003)Business Research MethodsUnderstanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Building Brand Community (2002)Building Brand CommunitySome New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Consumer Choice between Hedonic and Utilitarian Goods (2000)Consumer Choice between Hedon…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Cultures and organizations: Software of the mind (1992)Cultures and organizations: S…The self and social behavior in differing cultural contexts. (1989)The self and social behavior …Business Research Methods (1984)Business Research MethodsHedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The festival customer experience: a conceptual framework (2022)The festival customer experie…The nexus between corporate social responsibility and target-based customer citizenship behavior (2020)The nexus between corporate s…From third party to significant other for service encounters: a systematic review on third-party roles and their implications (2020)From third party to significa…The influence of social interactions on senior customers’ experiences and loneliness (2018)The influence of social inter…Situational influences on the evaluation of other-customer failure (2013)Situational influences on the…Mechanism of customer value in restaurant consumption: Employee hospitality and entertainment cues as boundary conditions (2012)Mechanism of customer value i…A Field Experimental Investigation of Managerially Facilitated Consumer-to-Consumer Interaction (2011)A Field Experimental Investig…The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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References

  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1989The self and social behavior in differing cultural contexts.5,019 cited
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  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2002Building Brand Community2,654 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
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  • 2007Event tourism: Definition, evolution, and research2,247 cited
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  • 1992

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Cultures and organizations: Software of the mind
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Cited by

  • 2012Mechanism of customer value in restaurant consumption: Employee hospitality and entertainment cues as boundary conditions64 cited
  • 2020The nexus between corporate social responsibility and target-based customer citizenship behavior60 cited
  • 2018The influence of social interactions on senior customers’ experiences and loneliness55 cited
  • 2013Situational influences on the evaluation of other-customer failure53 cited
  • 2011A Field Experimental Investigation of Managerially Facilitated Consumer-to-Consumer Interaction38 cited
  • 2020From third party to significant other for service encounters: a systematic review on third-party roles and their implications27 cited
  • 2022The festival customer experience: a conceptual framework15 cited