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Issues in relationship management for obtaining the benefits of a shared service center
15 references·5 citing·43 second hop
Issues in relationship management for obtaining the benefits of a shared service center (2004)Issues in relationship management for obt…An analysis of a shared services centre in e-government (2004)An analysis of a shared servi…IT outsourcing evolution--- (2003)IT outsourcing evolution---IT outsourcing contracts: practical implications of the incomplete contract theory (2003)IT outsourcing contracts: pra…The Relationship Advantage: Information Technologies, Sourcing, and Management (2002)The Relationship Advantage: I…Exploring relationships in information technology outsourcing: the interaction approach (2002)Exploring relationships in in…Essentials of Shared Services (2002)Essentials of Shared ServicesOutsourcing information systems: drawing lessons from a banking case study (2001)Outsourcing information syste…Global IT outsourcing: search for business advantage (2001)Global IT outsourcing: search…E-Governance & government on-line in Canada: Partnerships, people & prospects (2001)E-Governance & government on-…Relationships in it outsourcing: a stakeholder perspective (2000)Relationships in it outsourci…Core IS Capabilities for Exploiting Information Technology (1998)Core IS Capabilities for Expl…How to manage an IT outsourcing alliance (1995)How to manage an IT outsourci…Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. (1994)Yin, Robert K., Case Study Re…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Markets and hierarchies, analysis and antitrust implications : a study in the economics of internal organization (1975)Markets and hierarchies, anal…Exploring the contextual factors affecting financial shared service implementation and firm performance (2023)Exploring the contextual fact…A Theoretical Perspective of Contract and Contractual Customer-Supplier Relationship in the Mobile Phone Service Sector (2017)A Theoretical Perspective of …The stability of cooperative sourcing coalitions ‐ game theoretical analysis and experiment (2013)The stability of cooperative …Governance of Shared Services in Public Administration (2006)Governance of Shared Services…Centralized or decentralized organization (2005)Centralized or decentralized …Develop Long-Term Competitiveness through IT Assets (1996)Information Technology Assimilation in Firms: The Influence of Senior Leadership and IT Infrastructures (1999)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)How Information Management Capability Influences Firm Performance1 (2011)Case Study Research: Design and Methods (1984)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)The Information Technology Outsourcing Risk: A Transaction Cost and Agency Theory-Based Perspective (2003)Information systems outsourcing: A literature analysis (2006)Analyzing the impact of a firm's capability on outsourcing success: A process perspective (2007)Building an Enterprise Culture in the Public Sector: Reform of the Public Sector in Australia, Britain, and New Zealand (1993)Public Management: The New Zealand Model (1998)Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) (2003)Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery (2011)Tourism and Public Policy (2014)Public-Private Policy Partnerships (2022)Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect (1992)Information systems outsourcing: Myths, metaphors and realities (1994)Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation (1999)A Comparison of Transaction Cost, Agency, and Knowledge-Based Predictors of IT Outsourcing Decisions: A U.S.-Japan Cross-Cultural Field Study (2007)Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis (1992)Scenario planning: a tool for strategic thinking (1995)A joint location and outsourcing sustainability analysis for a strategic offshoring decision (2009)Analysing risks in supply networks to facilitate outsourcing decisions (2009)An integrated intuitionistic fuzzy AHP and SWOT method for outsourcing reverse logistics (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The role of trust in outsourced IS development projects (1999)Exploring information technology outsourcing relationships: theory and practice (2000)Management control systems and trust in outsourcing relationships (2003)The Modern Corporation: Origins, Evolution, Attributes. (1981)The Politics, Power, and Pathologies of International Organizations (1999)Motivation, Knowledge Transfer, and Organizational Forms (2000)Alternative Arguments for Generalizing From Data as Applied to Qualitative Research (1993)Electronic Mail as the Medium of Managerial Choice (1994)Critical realism in case study research (2009)Motives for establishing shared service centers in public administrations (2006)The twenty‐first‐century HR organization (2008)Fostering a trans-disciplinary perspectives of service ecosystems (2016)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1975Markets and hierarchies, analysis and antitrust implications : a study in the economics of internal organization2,442 cited
  • 1994Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.2,138 cited
  • 1998Core IS Capabilities for Exploiting Information Technology920 cited
  • 1995How to manage an IT outsourcing alliance674 cited
  • 2002Exploring relationships in information technology outsourcing: the interaction approach362 cited
  • 2003IT outsourcing evolution---309 cited
  • 2002Essentials of Shared Services270 cited
  • 2001E-Governance & government on-line in Canada: Partnerships, people & prospects203 cited
  • 2001Outsourcing information systems: drawing lessons from a banking case study177 cited
  • 2002The Relationship Advantage: Information Technologies, Sourcing, and Management145 cited
  • 2000Relationships in it outsourcing: a stakeholder perspective98 cited
  • 2001Global IT outsourcing: search for business advantage62 cited
  • 2004An analysis of a shared services centre in e-government49 cited
  • 2003IT outsourcing contracts: practical implications of the incomplete contract theory

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42 cited

Cited by

  • 2006Governance of Shared Services in Public Administration25 cited
  • 2017A Theoretical Perspective of Contract and Contractual Customer-Supplier Relationship in the Mobile Phone Service Sector21 cited
  • 2023Exploring the contextual factors affecting financial shared service implementation and firm performance13 cited
  • 2013The stability of cooperative sourcing coalitions ‐ game theoretical analysis and experiment12 cited
  • 2005Centralized or decentralized organization8 cited