Un estudio comparativo sobre criterios normativos y diferenciales para el diagnóstico del síndrome de quemarse por el trabajo (burnout) según el MBI-HSS en España

Abstract

espanolEl objetivo de este trabajo es presentar criterios normativos de referencia para el diagnostico del sindrome de quemarse por el trabajo en Espana, evaluado mediante el Maslach BurnoutInventory, version para profesionales de «servicios humanos» (MBI-HSS). La muestra delestudio esta compuesta por 1188 sujetos de diferentes sectores profesionales (educacion, hosteleria, enfermeria, policias, voluntariado, empleados de banca y teleoperadores). Los parametros normativos considerados han sido las medias y los percentiles 33 y 66 para cada unade las dimensiones del MBI-HSS (Agotamiento Emocional, Realizacion Personal en el Trabajo y Despersonalizacion). Los resultados muestran que los valores de la media difieren significativamente de los obtenidos en otros paises (EEUU y Holanda), y resultan similares a los del manual de la version espanola, excepto para la dimension de Despersonalizacion. Lamayor similitud en los valores de los percentiles tambien se da con los valores del manual espanol. Los resultados del ANOVA indican que el tipo de profesion establece diferencias significativas en los valores de la media de las tres dimensiones del MBI. EnglishThis study was designed to obtain normative values, cut-off points, and correlational valuesto diagnose the burnout syndrome in Spain according to the Maslach Burnout Inventory-Human Services Survey (MBI-HSS). The sample for this study consisted of 1188 Spanishprofessionals from diverse occupational sectors (education professionals, hotel employees,nursing professionals, police officers, volunteers, bank employees, and teleoperators). Meansand percentile values (33 & 66) were taken into consideration as statistical norms and cut-off points in every dimension of the MBI-HSS (Personal Accomplishment, Emotional Exhaus-tion and Depersonalization). The results indicate that the mean values for the subscales of theMBI-HSS obtained in this study differ significantly from American and Dutch normativesamples, and they are similar to the values offered in the Spanish manual, with exception of those for Depersonalization. Percentile values obtained are similar to those presented in the Spanish manual, and they are more different from the ones obtained from other normatives amples published. ANOVA revealed significant differences in the mean of the three dimensions of the MBI-HSS as a function of the occupational sector. It is concluded that onlynation-specific cut-off points should be employed.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 62 citations exist upstream.