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Authors Kay Ann Cassell and Uma Hiremath, two experienced librarians, have teamed up to create Reference and Information Services in the 21st Century: An Introduction, a rich and versatile text that introduces the general concept of reference, serves as a useful guide to reference materials, and provides an overview of the current state of reference and its potential future directions. Arranged in four major sections, the book also tackles the fundamental concepts of reference, major reference sources, special topics in reference, and the skills necessary to develop and manage a reference collection.
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