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A framework for measuring the performance of service supply chain management
15 references·16 citing·27 second hop
A framework for measuring the performance of service supply chain management (2011)A framework for measuring the performance…Logistics and Supply Chain Management (2021)Logistics and Supply Chain Ma…Supply Chain Management and Advanced Planning (2007)Supply Chain Management and A…Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…The Performance Prism: The Scorecard for Measuring and Managing Business Success (2003)The Performance Prism: The Sc…Supply Chain Management: Strategy, Planning, and Operation (2003)Supply Chain Management: Stra…A framework for supply chain performance measurement (2003)A framework for supply chain …Designing and Managing the Supply Chain (2002)Designing and Managing the Su…Performance measures and metrics in a supply chain environment (2001)Performance measures and metr…Supply Chain Management: Strategy, Planning and Operations (2000)Supply Chain Management: Stra…Designing and Managing the Supply Chain Concepts, Strategies, and Case Studies (2000)Designing and Managing the Su…Designing and managing the supply chain : concepts, strategies, and case studies (2000)Designing and managing the su…Applications of the extent analysis method on fuzzy AHP (1996)Applications of the extent an…Supply chain performance benchmarking study reveals keys to supply chain excellence (1995)Supply chain performance benc…Performance measurement in service businesses (1991)Performance measurement in se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Predictive Analytics and Machine Learning for Real-Time Supply Chain Risk Mitigation and Agility (2023)Predictive Analytics and Mach…Humanitarian Drones: A Review and Research Agenda (2021)Humanitarian Drones: A Review…Digital innovation management for entrepreneurial ecosystems: services and functionalities as drivers of innovation management software adoption (2021)Digital innovation management…The role of the focal company in sustainable development goals: A Brazilian food poultry supply chain case study (2019)The role of the focal company…The impact of Big Data analytics and data security practices on service supply chain performance (2018)The impact of Big Data analyt…Decision-making model for sustainable supply chain finance under uncertainties (2018)Decision-making model for sus…Sustainability in The Banking Industry: A Strategic Multi‐Criterion Analysis (2017)Sustainability in The Banking…Quantitative models for supply chain performance evaluation: A literature review (2017)Quantitative models for suppl…Impact of sustainability and manufacturing practices on supply chain performance: Findings from an emerging economy (2017)Impact of sustainability and …A multi-agent systems approach for sustainable supplier selection and order allocation in a partnership supply chain (2017)A multi-agent systems approac…Review of supply chain performance measurement systems: 1998–2015 (2016)Review of supply chain perfor…Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP (2016)Identification and analysis o…A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications (2016)A state-of the-art survey & t…A framework for evaluating the performance of sustainable service supply chain management under uncertainty (2016)A framework for evaluating th…Relationships between quality of information sharing and supply chain food quality in the Australian beef processing industry (2014)Relationships between quality…Developing a supply chain performance tool for SMEs in Thailand (2011)Developing a supply chain per…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Analytic Hierarchy Process (1985)Multi‐criteria supplier selection using fuzzy AHP (2003)Global supplier development considering risk factors using fuzzy extended AHP-based approach (2005)A review of fuzzy AHP methods for decision-making with subjective judgements (2020)Integrating the Supply Chain (1989)What is the Right Supply Chain for Your Product (1997)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Performance measurement for green supply chain management (2005)Facility location and supply chain management – A review (2008)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)DeepAR: Probabilistic forecasting with autoregressive recurrent networks (2019)Managing Disruption Risks in Supply Chains (2005)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Ecosystem as Structure (2016)Information systems in supply chain integration and management (2003)Business models and supply chains for the circular economy (2018)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Building the Resilient Supply Chain (2004)Perspectives in supply chain risk management (2006)A literature review and a case study of sustainable supply chains with a focus on metrics (2012)Supply chain resilience: Conceptualization and scale development using dynamic capability theory (2017)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996Applications of the extent analysis method on fuzzy AHP4,869 cited
  • 2000Supply Chain Management: Strategy, Planning and Operations2,583 cited
  • 2003Supply Chain Management: Strategy, Planning, and Operation2,283 cited
  • 2000Designing and managing the supply chain : concepts, strategies, and case studies2,195 cited
  • 2003A framework for supply chain performance measurement2,193 cited
  • 2021Logistics and Supply Chain Management2,105 cited
  • 2001Performance measures and metrics in a supply chain environment2,027 cited
  • 2002Designing and Managing the Supply Chain1,772 cited
  • 2000Designing and Managing the Supply Chain Concepts, Strategies, and Case Studies1,298 cited
  • 2003The Performance Prism: The Scorecard for Measuring and Managing Business Success1,031 cited
  • 1991Performance measurement in service businesses782 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 2007Supply Chain Management and Advanced Planning634 cited
  • 1995Supply chain performance benchmarking study reveals keys to supply chain excellence384 cited

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Cited by

  • 2016A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications447 cited
  • 2016Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP415 cited
  • 2023Predictive Analytics and Machine Learning for Real-Time Supply Chain Risk Mitigation and Agility352 cited
  • 2017A multi-agent systems approach for sustainable supplier selection and order allocation in a partnership supply chain232 cited
  • 2016Review of supply chain performance measurement systems: 1998–2015174 cited
  • 2018Decision-making model for sustainable supply chain finance under uncertainties173 cited
  • 2019The role of the focal company in sustainable development goals: A Brazilian food poultry supply chain case study167 cited
  • 2021Humanitarian Drones: A Review and Research Agenda158 cited
  • 2017Sustainability in The Banking Industry: A Strategic Multi‐Criterion Analysis156 cited
  • 2011Developing a supply chain performance tool for SMEs in Thailand147 cited
  • 2017Impact of sustainability and manufacturing practices on supply chain performance: Findings from an emerging economy133 cited
  • 2016A framework for evaluating the performance of sustainable service supply chain management under uncertainty131 cited
  • 2018The impact of Big Data analytics and data security practices on service supply chain performance121 cited
  • 2017Quantitative models for supply chain performance evaluation: A literature review119 cited
  • 2014Relationships between quality of information sharing and supply chain food quality in the Australian beef processing industry118 cited
  • 2021Digital innovation management for entrepreneurial ecosystems: services and functionalities as drivers of innovation management software adoption113 cited