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The case for ISO 9000
6 references·16 citing·47 second hop
The case for ISO 9000 (2003)The case for ISO 9000Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland (1999)Life after ISO 9000: An analy…Implementing ISO 9000: A study of its benefits among Australian organizations (1999)Implementing ISO 9000: A stud…Smaller enterprises’ experiences with ISO 9000 (1998)Smaller enterprises’ experien…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)The business value of quality…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…QS-9000 quality systems handbook (1993)QS-9000 quality systems handb…A conceptual framework of total quality management on innovation performance in the banking sector (2023)A conceptual framework of tot…The ISO 9001:2015 Quality Management System Standard: Companies' Drivers, Benefits and Barriers to Its Implementation (2019)The ISO 9001:2015 Quality Man…Impacts of ISO 9000 on Greek SMEs business performance (2018)Impacts of ISO 9000 on Greek …The influence of motivations and other factors on the results of implementing ISO 9001 standards (2017)The influence of motivations …The impact of ISO 9000 certification on firms’ financial performance (2015)The impact of ISO 9000 certif…ISO 9001 certification pay‐off: myth versus reality (2012)ISO 9001 certification pay‐of…ISO 9000 and Organizational Effectiveness: A Systematic Review (2012)ISO 9000 and Organizational E…Impact of ISO 9000 certification on firm performance: evidence from Brazil (2012)Impact of ISO 9000 certificat…Governance using ISO 9001:2000 challenges and barriers: empirical study applied on the Jordanian private mobile companies (2012)Governance using ISO 9001:200…ISO certification in the tour operator sector (2011)ISO certification in the tour…ISO 9001:2000 implementation in the Greek food sector (2010)ISO 9001:2000 implementation …Capitalising on ISO 9001 benefits for strategic results (2010)Capitalising on ISO 9001 bene…A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports (2010)A classification model for pr…Paradoxes of ISO 9000 Performance: A Configurational Approach (2009)Paradoxes of ISO 9000 Perform…From quality to innovation: Evidence from two French Employer Surveys (2009)From quality to innovation: E…ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives (2008)ISO 9001:2000 in the Egyptian…Out of the Crisis (1982)The Economics of Modern Manufacturing: Technology, Strategy, and Organization (1990)The Theory of Economic Development (2003)Where there is a will, there is a way? Assessing the impact of obstacles to innovation (2012)Integration of management systems as an innovation: a proposal for a new model (2014)The impact of hard and soft quality management and proactive behaviour in determining innovation performance (2018)Handbook of Survey Research. (1985)Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards (1997)The Good Research Guide: For Small-Scale Social Research Projects (1998)A performance realization framework for implementing ISO 9000 (2011)The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)Total quality management as competitive advantage: A review and empirical study (1995)Quantifying the causes and costs of rework in construction (2000)INTERNATIONAL DIFFUSION OF ISO 14000 CERTIFICATION (2001)ISO 9001 certification research: questions, answers and approaches (2009)The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)Using LISREL for Structural Equation Modeling: A Researcher′s Guide (1998)Benefits, obstacles, and future of six sigma approach (2004)Performance measurement of supply chain management: A balanced scorecard approach (2007)Do multiple certifications leverage firm performance? A dynamic approach (2019)ISO 9001:2015 adoption: A multi-country empirical research (2019)B Corp versus ISO 9001 and 14001 certifications: Aligned, or alternative paths, towards sustainable development? (2021)A study of the relationship between quality management practices and performance in small businesses (1999)Does ISO 9000 certification improve business performance? (2003)The association between ISO 9000 certification and financial performance (2005)Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies (2007)Total quality management in SMEs (1996)Empirical assessment of ISO 9000 related management practices and performance relationships (2007)An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance (2008)The effect of the ISO 9001 quality management system on the performance of SMEs (2012)The balanced scorecard: Translating strategy into action (1997)WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE? (1999)The relationship between total quality management practices and their effects on firm performance (2003)Customer's loyalty and perception of ISO 9001 in online banking (2011)Performance measures of ISO 9001 certified and non-certified manufacturing companies (2014)ISO 9001 based quality management systems and organisational performance: a systematic literature review (2018)An Evaluation of the Effects of Quality Improvement Activities on Business Performance (1994)Critical success factors and problems in ISO 9000 maintenance (2009)Critical factors, food quality management and organizational performance (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)Factors That Affect Process Quality in the Life Cycle of Building Projects (1998)Quest for continuous quality improvement for public housing construction in Hong Kong (2000)
this work references cited by second hop

References

  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 1998Smaller enterprises’ experiences with ISO 9000291 cited
  • 1993QS-9000 quality systems handbook177 cited
  • 1999Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland175 cited
  • 1999Implementing ISO 9000: A study of its benefits among Australian organizations166 cited

Cited by

  • 2015The impact of ISO 9000 certification on firms’ financial performance144 cited
  • 2009From quality to innovation: Evidence from two French Employer Surveys132 cited
  • 2008ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives122 cited
  • 2010Capitalising on ISO 9001 benefits for strategic results121 cited
  • 2019The ISO 9001:2015 Quality Management System Standard: Companies' Drivers, Benefits and Barriers to Its Implementation110 cited
  • 2012ISO 9000 and Organizational Effectiveness: A Systematic Review104 cited
  • 2012Impact of ISO 9000 certification on firm performance: evidence from Brazil97 cited
  • 2012Governance using ISO 9001:2000 challenges and barriers: empirical study applied on the Jordanian private mobile companies

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81 cited
  • 2017The influence of motivations and other factors on the results of implementing ISO 9001 standards81 cited
  • 2011ISO certification in the tour operator sector68 cited
  • 2009Paradoxes of ISO 9000 Performance: A Configurational Approach66 cited
  • 2010ISO 9001:2000 implementation in the Greek food sector60 cited
  • 2018Impacts of ISO 9000 on Greek SMEs business performance58 cited
  • 2023A conceptual framework of total quality management on innovation performance in the banking sector57 cited
  • 2012ISO 9001 certification pay‐off: myth versus reality57 cited
  • 2010A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports54 cited